Fastest Response Times in the World
On June 15, 1992, the U.S. News and World Report reported in its cover story that: “The best indicator of performance is ‘standard response time’--how long it takes an ambulance to respond in 90 percent of the calls--but many offices are not this exact. Residents of cities where response times exceed nine minutes may want to look into private or volunteer ambulance services. The Hatzoloh ambulance service, which covers most of New York City, boasts response times of 2 1/2 to four minutes, compared with the city's 911-dispatched median arrival time of about nine minutes. Run by a small group of Orthodox Jews, Hatzoloh--Hebrew for rescue--is one of the largest U.S. volunteer ambulance services.”
Two-Tiered Response System
Hatzalah’s two-tiered response strategy, using First Responders and ambulances, means that fully equipped and trained emergency care providers are at the scene within two to four minutes:
Fire and Police Departments
In a mass casualty incident (MCI), or when patients are trapped in vehicles or in burning or collapsing buildings, our dispatchers are able to instantly access the appropriate resources of the City of New York or the State. In order to coordinate professional care at all mass casualty incidents, Hatzalah participates in joint exercises with City, State and other emergency medical providers.
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